Market Mall Physiotherapy - pt Health
- 4935-40 Avenue NW, 328
Calgary, Alberta T3A 2N1
Canada (403) 744-5053
- General Parking
- Hours of Operation
- Monday : 7:00 AM-8:00 PM
- Tuesday : 7:00 AM-8:00 PM
- Wednesday : 7:00 AM-8:00 PM
- Thursday : 7:00 AM-8:00 PM
- Friday : 7:00 AM-8:00 PM
- Saturday : 9:00 AM-1:00 PM
- Sunday : Closed
- Languages Spoken
- English, Filipino
- Product Store
- Shop Now
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Welcome to Market Mall Physiotherapy
Helping Calgary residents feel their best for over 5 years
At Market Mall Physiotherapy you can expect:
- Results: Proven, one-to-one, evidence-based therapy
- Coverage Options: Covered by WCB & most insurance plans with minimal out-of-pocket fees
- Efficient Recovery: We get you back to enjoying a pain-free life as quickly as possible
- Short & Long Term Relief: We focus on the root cause of your pain, not just symptoms
- Flexible Scheduling: Convenient scheduling around work and home obligations
- Prevention Strategies: We show you how to keep pain from coming back – on your own
- Experienced Clinicians: Licensed clinicians who genuinely care about reaching your goals
- No Wait List: Access to therapy in under 48 hours – normally same day
We also offer a convenient no-obligation appointment option so you can learn more about how we can help with no commitment.
When you choose Market Mall Physiotherapy you will find experienced staff who work together to ensure optimal care for your painful injury.
Located on -40 Avenue NW, Market Mall Physiotherapy recognizes the differences in shapes, sizes, strengths and degrees of injury amongst all of our patients and designs sensible rehabilitation programs that help our patients reach their personal rehabilitation goals. Whether it is pain relief or recovery from an injury, we will provide therapy options that can help you play an active role in achieving your goals. We are a multidisciplinary clinic, by working together as a team, all clinicians are in constant communication with each other in order to ensure that each patient receives the most effective treatment possible.
We successfully treat many conditions and injuries through a variety of effective therapy options. Click on the “condition” tab above to learn more about therapy options.
Early Intervention Can Help Prevent Lifelong Chronic Pain
Early intervention is critical to a speedy recovery. Research has proven that people who seek therapy early after an injury have shorter recovery periods and are 8 times less likely to develop chronic pain.*
Market Mall Physiotherapy can help you feel your best. Schedule your no-obligation appointment today using the form to the right, or give us a call and put Market Mall Physiotherapy full spectrum of advanced rehabilitation services to work for you.
*Study by the Department of Occupational Medicine at the Orebro Medical Centre.
Conditions We Treat
At Market Mall Physiotherapy, our team has extensive experience and training in treating a variety of different conditions.
Personalized Treatment Plan: The First Step to Your Recovery
Our first goal is to reduce the symptoms you’re feeling right now as quickly as possible. We assess and develop a personalized treatment program through means including, but not limited to, advanced exercise prescriptions, manual therapy, and various modalities.
Evaluating Your Condition
To come up with your treatment program, a therapist will gather key information about your condition. Your answers along with the results of an expert examination will guide us in creating a specific type of treatment program to effectively address your specific condition and eventually, to facilitate your healing.
Adjustments to the program are implemented based on your actual progress, or response, to the treatment until your goals are achieved. We pay close attention to your progress. You will receive verbal instruction and hands-on guidance to improve your condition.
Understanding Your Condition and Implementing Prevention Strategies
A clear understanding of your condition will not only alleviate your concerns, but can also help you understand your condition, to look for and change factors that may be causing your symptoms, and to help you learn how to avoid future problems.
Our therapists may provide tips, specific stretches, and exercises to do at work, or during activities. We recommend changes to help you do your job with less strain and less chance of injury.
As you recover, you will gradually advance in a series of strengthening exercises for the muscles surrounding the affected area which helps patients begin moving easier and lessens the chances of future pain and problems.
How Long It Takes:
Quick Treatments to Let You Work on Your Other Responsibilities
Our goal is to relieve pain and correct your injury as quickly as possible, without compromising the quality of treatments you will be receiving. We adjust our therapy programs to meet your goals.
We get you in for treatment quickly, usually within a few days, and work hard to get you back to enjoying life as quickly as possible. In fact, in some cases just a few 30-minute therapy sessions is all it takes.
Including Your Doctor:
Your Doctor Is Always Our Partner
It takes a team approach to high quality health care. That is why we never take your doctor out of the equation.
Market Mall Physiotherapy provides clear and consistent reporting to your doctor. Reporting may include areas such as results achieved, detailed assessment of problem, treatment by physiotherapist, and future treatment options.
We Help You Get Well & Stay Well.
But the treatment doesn’t stop in our office. We may provide you with exercises to do at home on a regular basis to help control your symptoms and protect reoccurrence of injury in the years ahead. Although we will continue to be a resource, you will be in charge of practicing the strategies and exercises you’ve learned as part of an ongoing home program and maintain a good quality of life.
Ready to feel your best again? Schedule Your No-Obligation Appointment Today.
You’re In Good Hands At Market Mall Physiotherapy
Healthcare Solutions To Get Well And Stay Well
Market Mall Physiotherapy uses many therapy options to ensure an optimal approach to your care. You will experience a variety of gentle therapy solutions that can help reduce pain, strengthen, add flexibility, improve joint range, and more. Some of our services include:
- Chiropractic Care
- Massage Therapy
- Orthotics (without gait scan)
- Neuro Rehab
- Traditional Chinese Medicine
- Vestibular Rehab
- Women’s Health / Pelvic Floor
Accessible and Affordable Therapy
We take care of the paperwork so you don’t have to
Insured or not, we will work to help make your therapy accessible and affordable. Whether you require services or products as part of your treatment, we will assist you with direct billing or paperwork completion. At Market Mall Physiotherapy, we accept a variety of insurance plans and payment types. We currently accept:
- Extended Benefits
- Work Injury
- No Obligation
- Government Funding
- Motor Vehicle Accident
Payment Methods Accepted
- VISA / Mastercard
- American Express
Important Coverage Information:
Alberta Health Services (AHS)
To determine if you qualify for AHS funded physical therapy you must have a valid Alberta Health Care card and undergo an assessment by a physical therapist. If your treatments are approved you may be subject to a waiting list due to funding regulations beyond our control.
Service Access: Edmonton
If you qualify for AHS funded physical therapy treatments you may be eligible to receive the following treatments within a year. The AHS year starts on April 1st and ends on March 31st. Within that time frame you could be qualified to receive:
- Regular clients: up to two treatments per year
- Low-income clients: up to six treatments per year
- Certain orthopaedic/surgical clients: up to six treatments per year
- Only physical therapy is covered by AHS
Service Access: Calgary Health Region
If you reside in the Calgary Health Region, have a valid Alberta Health Care card, and are approved for AHS funded physical therapy, you may be eligible for the following:
- Clients with a recent fracture, broken bone or surgery within the last 12 weeks: one assessment and up to six treatments
- Low-income clients: one assessment and up to 4 treatments
- Only physical therapy is covered by AHS
- Certain types of physiotherapy such as vestibular rehabilitation are not covered
Employer Extended Health Plans / Benefits
We direct bill your extended health plan.
Many extended health benefits plans include physiotherapy coverage. Our team is happy to help you navigate your insurance plan coverage. While not necessary, we suggest contacting your plan provider to find out:
- If a doctor’s referral is required in order for treatment to be covered.
- How claims are handled, do they offer direct billing or will you have to complete and submit paperwork.
Not sure what your coverage is? Our team is happy to help. At your initial assessment, we can contact your insurance company to find the details of your coverage.
Motor Vehicle Accident Coverage
We direct bill your auto insurance plan.
You are entitled to accident benefits coverage if you have been injured in an automobile accident in Alberta. Benefits coverage is provided regardless of whether you are at fault for the accident or not. However, the benefits you receive depend on your injury type.
We are able to directly bill your insurer for sprains, strains or whiplash injury. Other injury types will require you to submit expenses to your extended health benefits plan first. If you do not have an extended health benefits plan, your coverage has been exhausted or it does not cover all expenses, you can submit expenses to your automobile insurer. For a detailed list of injury types and coverage please see What to do After an Auto Collision on the Government of Alberta’s website or contact our clinic directly.
Workers’ Compensation Board (WCB)
We bill directly to WCB for you.
If you have suffered a work-related injury, Workers’ Compensation Board Alberta (WCB) will pay for your initial physiotherapy assessment as well as your first treatment. Chiropractic care is available by a case-by-case basis. Any further physiotherapy treatment is subject to your claim being accepted and approved. The length of your treatment varies depending on your injury. WCB may authorize physiotherapy treatment for up to six weeks.
We bill WCB directly for treatments provided, help you with all your paperwork, progress reports, treatment extensions and communicate with adjudicators, your workplace and other healthcare professionals involved in your treatment. Our team can help you navigate through any WCB paperwork that you may be unsure about.
Blue Cross Billing
We will bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of:
- Royal Canadian Mounted Police (RCMP)
- Department of National Defense (DND)
- Canadian Forces
- Veterans Affairs
For any treatments partially covered, you will be asked to pay the difference at each visit.
Schedule your no-obligation appointment today to get well and stay well.
Market Mall Physiotherapy Team Members
Our trusted clinic team members
Tracy Chu - Physiotherapist
Tracy attended the University of Manitoba where she obtained her Bachelor of Kinesiology diploma in Athletic Therapy and certified as an Athletic Therapist. She continued her pursuit of education and obtained her Masters of Physical Therapy also from University of Manitoba. Tracy has worked with a variety of athletes ranging from hockey, football, soccer, diving, swimming, dance and body building. She is currently a member of the Canadian Physiotherapy Association and the Alberta Physiotherapy College + Association. Tracy is motivated and dedicated to health and wellbeing to provide quality care. She believes that patient education and collaboration is key in prevention and resolution of injuries. In her spare time, Tracy enjoys being active and trying new sports.
Jenn Kitchen - Physiotherapy Support Personnel
Jenn obtained a Bachelor of Human Kinetics in Health Sciences from the University of British Columbia Okanagan. As a kinesiologist/physiotherapy assistant, Jenn has worked extensively with joint replacements as well as a variety of musculoskeletal injuries using rehabilitation exercises to achieve optimal goals. Working to regain full range of motion and functional strength are important in the rehabilitation process. Jenn has worked with stroke recovery, cardiovascular diseases, fall prevention, car accidents and return to work programs. During her free time, she enjoys the outdoors, concerts, travelling and all activities on the water.
Samantha Scott - Physiotherapist
Samantha (Sam) holds a Masters of Physical Therapy from the University of Alberta and a bachelors of Science in Exercise and Health Physiology from the University of Calgary. She treats a wide variety of conditions for clientele of all ages. Samantha utilizes a wide variety of treatment techniques and has taken additional courses in acupuncture (CAFCI), dry needling (IMS), functional movement assessment, Graston technique and manual therapy. Having competed in competitive hockey and lacrosse, Samantha takes a particular interest in both sport injuries, injury prevention and return to sport. In addition she also treats women with blocked milk ducts post pregnancy. Samantha leads an active lifestyle outside of the clinic involving skiing, hockey, surfing and going to the gym. In the summer she loves spending time with her family and friends out on the lake.
Paula Wong - Physiotherapist
Paula is a graduate of Queen’s University, where she completed both her Honours Bachelor of Science in Kinesiology and her Master’s of Science in Physiotherapy. She moved to Calgary from Ottawa in 2014 to join the Market Mall physiotherapy team. Paula has experience working with people of all ages and has special interest in general orthopedics. With her background of varsity soccer and ultimate frisbee, she especially enjoys helping athletes return to sport. Paula has completed additional courses in soft tissue techniques, the Mulligan concept of manual therapy, taping, and acupuncture. She plans to continue to pursue further education in manual therapy and acupuncture. In her spare time, Paula enjoys living an active lifestyle, playing competitive ultimate frisbee, hiking, travelling and spending time with family and friends.
Karen Silver - Massage Therapist
Karen graduated from the 2200 hour program at MH Vicars School of Massage Therapy and is registered with the Natural Health Practitioners of Canada (NHPC). Karen has taken Deep Tissue Massage and Fascial Decompression courses to add to her repertoire. As she continues on her journey as a massage therapist, she looks forward to continually expanding her education to better serve you, the client.
She has been active most of her life and have had a fair share of injuries. Her interest in anatomy and physiology has led her to this exciting career. She is able to help you with your aches and pains and provide you with a feeling of well being. She believes that everyone is unique and by taking the time to discuss your issues, she can develop a plan to best suit your needs.
“One of the best perks of being a massage therapist, is that I get to meet so many different people and therefore travel the world without leaving my room! “
Nicole Gendive - Massage Therapist
Nicole is 2200 hours certified and trained and certified in a variety of massage therapy techniques including: relaxation, therapeutic, deep tissue, passive/ active engagement, myofascial release, pre/ post natal (maternity), facilitated stretches, relflexology(feet), hot stone, and aromatherapy. She has worked with varying ages, from children to seniors as well as people with varying needs, from the weekend warriors, people with sports injuries, joint conditions, postural imbalances, muscle / tendon sprains and strains. Nicole believes in the bodies natural ability to heal itself , and how massage therapy can aide in a speedier recovery from the stress’ of day to day life or from a specific condition. She enjoys being part of team to help in promoting positive health services. In her spare time Nicole likes to read, hang out with her dog, and be out in nature.
Lois Garton - Acupuncturist (Regulated)
Lois is both a registered physiotherapist and a licensed acupuncturist. She graduated from the Department of Rehabilitation Medicine and completed a Certificate in Medical Acupuncture, both from the University of Alberta. In 1992 she studied advanced acupuncture training from the Beijing Hospital of Acupuncture in Beijing, China. In addition to Traditional Chinese Medicine theory, she also studied Chinese Herbology. Lois served on the Executive Committee of the Canadian Health Professional Acupuncture Society and contributed to the recent formation of The College & Association of Acupuncturists of Alberta. As a physiotherapist she has found acupuncture to be an effective treatment for more complicated musculoskeletal conditions. Acupuncture also addresses numerous other health concerns such as, but not limited to, headaches, sleep and digestive issues. She treats a variety of patients ranging from pediatrics to geriatrics.
Dr. Glen Doan - Chiropractor
Dr. Glen Doan completed his Doctor of Chiropractic degree from the Canadian Memorial Chiropractic College in Toronto Ontario. Beforehand, he obtained an Honors Bachelor of Science in Life Science from McMaster University in Hamilton Ontario, having graduated with distinction as Summa Cum Laude.
Glen continually attends seminars and courses to ensure he utilizes the most current and relevant information and techniques. As a diversified chiropractic practitioner, he utilizes a combination of techniques suited for the patients individual needs. He employs manual chiropractic adjusting techniques, graded mobilisation, acupuncture/dryneedling, home exercise, Graston technique, orthotics, and various soft tissue techniques to help his patients achieve their health and wellness goals.
Glen has experience with a wide range of patients possessing the ability to employ softer techniques for seniors, children, and patients with comorbidities.