Queenston Physiotherapy and Rehabilitation - pt Health
- 15 Mountain Ave South, Suite 105
Stoney Creek, Ontario L8G 2V6
Canada (905) 662-2014
- General Parking
- Hours of Operation
- Monday : 8:00 AM-7:30 PM
- Tuesday : 8:00 AM-4:00 PM
- Wednesday : 8:00 AM-7:30 PM
- Thursday : 8:00 AM-7:30 PM
- Friday : 8:00 AM-4:00 PM
- Saturday : Closed
- Sunday : Closed
- Languages Spoken
- Product Store
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Welcome to Queenston Physiotherapy and Rehabilitation
Helping Stoney Creek residents feel their best for over 20 years
At Queenston Physiotherapy and Rehabilitation you can expect:
- Results: Proven, one-to-one, evidence-based therapy
- Coverage Options: Covered by OHIP & most insurance plans with minimal out-of-pocket fees
- Efficient Recovery: We get you back to enjoying a pain-free life as quickly as possible
- Short & Long Term Relief: We focus on the root cause of your pain, not just symptoms
- Flexible Scheduling: Convenient scheduling around work and home obligations
- Prevention Strategies: We show you how to keep pain from coming back – on your own
- Experienced Clinicians: Licensed clinicians who genuinely care about reaching your goals
- No Wait List: Access to therapy in under 48 hours – normally same day
We also offer a convenient no-obligation appointment option so you can learn more about how we can help with no commitment.
When you choose Queenston Physiotherapy and Rehabilitation you will find experienced staff who work together to ensure optimal care for your painful injury.
Located on Mountain Ave South, Queenston Physiotherapy and Rehabilitation recognizes the differences in shapes, sizes, strengths and degrees of injury amongst all of our patients and designs sensible rehabilitation programs that help our patients reach their personal rehabilitation goals. Whether it is pain relief or recovery from an injury, we will provide therapy options that can help you play an active role in achieving your goals. We are a multidisciplinary clinic, by working together as a team, all clinicians are in constant communication with each other in order to ensure that each patient receives the most effective treatment possible.
We successfully treat many conditions and injuries through a variety of effective therapy options. Click on the “condition” tab above to learn more about therapy options.
Early Intervention Can Help Prevent Lifelong Chronic Pain
Early intervention is critical to a speedy recovery. Research has proven that people who seek therapy early after an injury have shorter recovery periods and are 8 times less likely to develop chronic pain.*
Queenston Physiotherapy and Rehabilitation can help you feel your best. Schedule your no-obligation appointment today using the form to the right, or give us a call and put Queenston Physiotherapy and Rehabilitation full spectrum of advanced rehabilitation services to work for you.
*Study by the Department of Occupational Medicine at the Orebro Medical Centre.
Conditions We Treat
At Queenston Physiotherapy and Rehabilitation, our team has extensive experience and training in treating a variety of different conditions.
Personalized Treatment Plan: The First Step to Your Recovery
Our first goal is to reduce the symptoms you’re feeling right now as quickly as possible. We assess and develop a personalized treatment program through means including, but not limited to, advanced exercise prescriptions, manual therapy, and various modalities.
Evaluating Your Condition
To come up with your treatment program, a therapist will gather key information about your condition. Your answers along with the results of an expert examination will guide us in creating a specific type of treatment program to effectively address your specific condition and eventually, to facilitate your healing.
Adjustments to the program are implemented based on your actual progress, or response, to the treatment until your goals are achieved. We pay close attention to your progress. You will receive verbal instruction and hands-on guidance to improve your condition.
Understanding Your Condition and Implementing Prevention Strategies
A clear understanding of your condition will not only alleviate your concerns, but can also help you understand your condition, to look for and change factors that may be causing your symptoms, and to help you learn how to avoid future problems.
Our therapists may provide tips, specific stretches, and exercises to do at work, or during activities. We recommend changes to help you do your job with less strain and less chance of injury.
As you recover, you will gradually advance in a series of strengthening exercises for the muscles surrounding the affected area which helps patients begin moving easier and lessens the chances of future pain and problems.
How Long It Takes:
Quick Treatments to Let You Work on Your Other Responsibilities
Our goal is to relieve pain and correct your injury as quickly as possible, without compromising the quality of treatments you will be receiving. We adjust our therapy programs to meet your goals.
We get you in for treatment quickly, usually within a few days, and work hard to get you back to enjoying life as quickly as possible. In fact, in some cases just a few 30-minute therapy sessions is all it takes.
Including Your Doctor:
Your Doctor Is Always Our Partner
It takes a team approach to high quality health care. That is why we never take your doctor out of the equation.
Queenston Physiotherapy and Rehabilitation provides clear and consistent reporting to your doctor. Reporting may include areas such as results achieved, detailed assessment of problem, treatment by physiotherapist, and future treatment options.
We Help You Get Well & Stay Well.
But the treatment doesn’t stop in our office. We may provide you with exercises to do at home on a regular basis to help control your symptoms and protect reoccurrence of injury in the years ahead. Although we will continue to be a resource, you will be in charge of practicing the strategies and exercises you’ve learned as part of an ongoing home program and maintain a good quality of life.
Ready to feel your best again? Schedule Your No-Obligation Appointment Today.
You’re In Good Hands At Queenston Physiotherapy and Rehabilitation
Healthcare Solutions To Get Well And Stay Well
Queenston Physiotherapy and Rehabilitation uses many therapy options to ensure an optimal approach to your care. You will experience a variety of gentle therapy solutions that can help reduce pain, strengthen, add flexibility, improve joint range, and more. Some of our services include:
- Pediatric TX (3 yrs +)
- Vestibular Rehab
Accessible and Affordable Therapy
We take care of the paperwork so you don’t have to
Insured or not, we will work to help make your therapy accessible and affordable. Whether you require services or products as part of your treatment, we will assist you with direct billing or paperwork completion. At Queenston Physiotherapy and Rehabilitation, we accept a variety of insurance plans and payment types. We currently accept:
- Government Funding
- Work Injury
- No Obligation
Payment Methods Accepted
- VISA / Mastercard
- American Express
Important Coverage Information:
OHIP (Ontario Health Insurance Plan)
We direct bill your OHIP plan.
Government funded physiotherapy treatments are available to those who meet certain criteria. Ontario Ministry of Health uses an “Episode of Care” coverage system that consists of a block of physiotherapy treatments provided to patients that meet the OHIP criteria.
The number, frequency and duration of visits offered during each episode of care must be necessary and reasonable for the treatment of your condition. Your physiotherapist will use their clinical judgement and evidence-based best practices to make that decision. Keep in mind, this program does not cover services aimed to maintain an existing level of function. A new referral from a physician or nurse practitioner is required for each episode of care.
OHIP eligibility criteria:
- Age 65 or over
- Age 19 or younger
- Post Hospital stay (within in the last 12 months)
- On Ontario Disability Support Program (ODSP) or Ontario Works
- Other ODSP or Ontario Works without a health card
Employer Extended Health Plans / Benefits
We direct bill your extended health plan.
Many extended health benefits plans include physiotherapy coverage. Our team is happy to help you navigate your insurance plan coverage. While not necessary, we suggest contacting your plan provider to find out:
- If a doctor’s referral is required in order for treatment to be covered.
- How claims are handled, do they offer direct billing or will you have to complete and submit paperwork.
Not sure what your coverage is? Our team is happy to help. At your initial assessment, we can contact your insurance company to find the details of your coverage.
Workplace Safety & Insurance Board (WSIB)
We direct bill for Workplace Safety & Insurance Board (WSIB) for you.
If you are injured while at work, you have the right to choose which healthcare provider you get care from. You do not need a doctor’s referral to see a physiotherapist. For more information about your rights as an injured worker please see the Workplace Safety and Insurance Act.
If you sustain a workplace injury, you must contact your workplace immediately to ensure the proper paperwork is completed and that your claim is started.
WSIB provides physiotherapy coverage for workers injured on the job. We bill WSIB directly for treatments provided, complete necessary forms, progress reports, treatment extensions and communicate with adjudicators, your workplace and other healthcare professionals involved in your treatment. Our team can help you navigate through any WSIB paperwork that you may be unsure about.
Blue Cross Billing
We will bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of:
- Royal Canadian Mounted Police (RCMP)
- Department of National Defense (DND)
- Canadian Forces
- Veterans Affairs
For any treatments partially covered, you will be asked to pay the difference at each visit.
Schedule your no-obligation appointment today to get well and stay well.
Queenston Physiotherapy and Rehabilitation Team Members
Our trusted clinic team members
Saadia Hassan - Physiotherapist
Saadia Hassan graduated from the University of Toronto with a Bachelor’s Degree, specializing in Biology and Psychology. She completed her Masters in Physiotherapy from McMaster University, graduating in 2014. Saadia is a member of the orthopedic division of the CPA, and has completed her manual therapy level one course.
In the near future, she will be pursuing courses in acupuncture, osteoporosis, athletic taping, and additional manual therapy levels to build upon her knowledge of therapeutic interventions. She is also presently involved in research examining pain-related knowledge in physiotherapy curricula across Canada.
Elizabeth Westbrook - Physiotherapist
Elizabeth graduated from the Mohawk-McMaster School of Physiotherapy in 1986-87 with a Bachelor of Health Science in Physiotherapy and began working in outpatient orthopedics in several clinics within Hamilton and surrounding areas.
Over the past 28 years, Elizabeth has pursued many post-graduate courses to further her knowledge and skills. She has been involved with the College of Physiotherapy as a physiotherapy resident mentor. In 2008, Elizabeth was appointed as a “lecturer (adjunct)” of the McMaster School of Rehabilitation Sciences.
Elizabeth believes strongly in patient education, advocating on behalf of patients, patient-centered and evidenced-based care, as well as professional ongoing learning and development.
Cheryl Heemskerk - Physiotherapy Support Personnel
Cheryl has been a part of the Queenston Physiotherapy team since 2010
Cheryl graduated from Redeemer University with a Bachelor of Arts in Kinesiology. She enjoys working with a wide variety of patients; educating them on proper exercise technique, the importance of daily exercise and helping them return to their daily activities.
Jennifer Smith - Registered Kinesiologist
Jennifer has been a part of the team at Queenston since 2002.
She graduated from the University of Windsor with a Bachelor of Human Kinetics and a major in Movement Science. She is a Registered Kinesiologist with the College of Kinesiologists of Ontario since April 2015.
Jennifer enjoys working with a wide variety of patients and finds a sense of accomplishment from helping people return to living their lives the way they like to.
Suzanne Millar - Physiotherapy Support Personnel
Sue graduated with Honours from the Physiotherapy Assistant Program at Everest College.
She began working with pt Health 5 years ago. Sue started out as a floater PSP and is now an important member of the team at Queenston Physiotherapy.
Sue enjoys working with seniors and children and does her best everyday to help patients get well and stay well.
Susan Park - Patient Coordinator
Sue has been the Senior Patient Co-ordinator at Queenston Physiotherapy for the past 29 years.
If you have ever been to Queenston then you have most likely had the pleasure of meeting Sue. She greets everyone with a smile and patients can’t help but feel happy and optimistic when are there.
Melissa O’Connor - Patient Coordinator
Melissa graduated from the Medical Office Assistant program at triOs college. She joined the pt Health team in May 2016. She has a background in Medical administration. Melissa is hard working and passionate about her work and helping others to get well and stay well.