A Message to our Community:

March 20, 2020

For 25 years, pt Health’s mission has been to deliver the highest quality of care to our patients. The health and safety of our patients and that of our team members, is our absolute priority. We are in an unprecedented time and it is now more important than ever that we come together as we face a global pandemic. This means that, even in times such as these, we are navigating how to provide continuity of care for those who need it while ensuring the wellbeing of our team and patients. Today, we would like to give you an update on how we are modifying care and the measures we have taken in response to COVID-19. We are actively monitoring COVID-19 and following the latest recommendations from governmental and health agencies across the country. We will continue to update you as we all do our part to flatten the curve.

Delivery of care

At the current time, we continue to operate many of our clinics to provide in-person services to patients that require essential or urgent care. This is occurring with mandatory COVID-19 screening before all in-person treatment, in accordance with the Canadian Public Health Agency, provincial health agencies and other leading sources. For most patients, we are moving to a Virtual Care Model. This will allow us to continue to offer care to patients across Canada while supporting public health initiatives.
As rehabilitation professionals, we have an essential role to play in the context of infectious disease outbreaks and in doing so we help reduce the strain on our public hospitals, allowing them to better focus their resources on fighting COVID-19.

Safety of staff and patients

Our safety, quality and clinical teams have been working as part of our pandemic planning process to ensure:

  • Our patients and staff have the information they need to keep up to date and to make informed decisions regarding their health and service delivery options
  • We have the right people, processes and systems in place to safely provide and sustain services to our patients
  • Adherence to strict policies and procedures related to COVID-19
  • Implementation of active measures including hygiene and sanitization practices, social distancing and enhanced pre-screening before anyone enters the clinic

Our commitment

We would like to thank our clinicians for their support and unwavering commitment to the healthcare of our patients. Together with our staff, we are working nationally with our healthcare partners and agencies as we navigate delivering care and prioritizing the health and safety of all, every step of the way.

Should you wish to connect to one of our clinics, please call 1-888-707-4410

In good health,
pt Health