Burnaby Physiotherapy And Hand Therapy - pt Health
- 5050 Kingsway, Unit 601
Burnaby, British Columbia V5H 4C2
Canada (604) 449-5730
- Paid Parking (Not Validated)
- Hours of Operation
- Monday : 7:00 AM-8 PM
- Tuesday : 7 AM-8 PM
- Wednesday : 7 AM-8 PM
- Thursday : 7 AM-8 PM
- Friday : 7 AM-8 PM
- Saturday : 9:00 AM-2 PM
- Sunday : Closed
- Languages Spoken
- English, Filipino, Cantonese, Mandarin, Chinese, Vietnamese, Hindi, Arabic, French, Taiwanese, Russian, Hebrew
- Product Store
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Welcome to Burnaby Physiotherapy And Hand Therapy
Helping Burnaby residents feel their best for over 5 years
At Burnaby Physiotherapy And Hand Therapy you can expect:
- Results: Proven, one-to-one, evidence-based therapy
- Coverage Options: Covered by WCB & most insurance plans with minimal out-of-pocket fees
- Custom Treatment Plans: Customized treatment plans will help you reach your rehabilitation goals.
- Short & Long Term Relief: We focus on the root cause of your pain, not just symptoms
- Flexible Scheduling: Convenient scheduling around work and home obligations
- Prevention Strategies: We show you how to keep pain from coming back – on your own
- Experienced Clinicians: Licensed clinicians who genuinely care about reaching your goals
- No Wait List: Access to therapy in under 48 hours – normally same day
We also offer a convenient no-obligation appointment option so you can learn more about how we can help with no commitment.
When you choose Burnaby Physiotherapy And Hand Therapy you will find experienced staff who work together to ensure optimal care for your painful injury.
Located on Kingsway, Burnaby Physiotherapy And Hand Therapy recognizes the differences in shapes, sizes, strengths and degrees of injury amongst all of our patients and designs sensible rehabilitation programs that help our patients reach their personal rehabilitation goals. Whether it is pain relief or recovery from an injury, we will provide therapy options that can help you play an active role in achieving your goals. We are a multidisciplinary clinic, by working together as a team, all clinicians are in constant communication with each other in order to ensure that each patient receives the most effective treatment possible.
We successfully treat many conditions and injuries through a variety of effective therapy options. Click on the “condition” tab above to learn more about therapy options.
Early Intervention Can Help Prevent Lifelong Chronic Pain
Early intervention is critical to a speedy recovery. Research has proven that people who seek therapy early after an injury have shorter recovery periods and are 8 times less likely to develop chronic pain.*
Burnaby Physiotherapy And Hand Therapy can help you feel your best. Schedule your no-obligation appointment today using the form to the right, or give us a call and put Burnaby Physiotherapy And Hand Therapy full spectrum of advanced rehabilitation services to work for you.
*Study by the Department of Occupational Medicine at the Orebro Medical Centre.
Conditions We Treat
At Burnaby Physiotherapy And Hand Therapy, our team has extensive experience and training in treating a variety of different conditions.
Personalized Treatment Plan: The First Step to Your Recovery
Our first goal is to reduce the symptoms you’re feeling right now as quickly as possible. We assess and develop a personalized treatment program through means including, but not limited to, advanced exercise prescriptions, manual therapy, and various modalities.
Evaluating Your Condition
To come up with your treatment program, a therapist will gather key information about your condition. Your answers along with the results of an expert examination will guide us in creating a specific type of treatment program to effectively address your specific condition and eventually, to facilitate your healing.
Adjustments to the program are implemented based on your actual progress, or response, to the treatment until your goals are achieved. We pay close attention to your progress. You will receive verbal instruction and hands-on guidance to improve your condition.
Understanding Your Condition and Implementing Prevention Strategies
A clear understanding of your condition will not only alleviate your concerns, but can also help you understand your condition, to look for and change factors that may be causing your symptoms, and to help you learn how to avoid future problems.
Our therapists may provide tips, specific stretches, and exercises to do at work, or during activities. We recommend changes to help you do your job with less strain and less chance of injury.
As you recover, you will gradually advance in a series of strengthening exercises for the muscles surrounding the affected area which helps patients begin moving easier and lessens the chances of future pain and problems.
How Long It Takes:
Quick Treatments to Let You Work on Your Other Responsibilities
Our goal is to relieve pain and correct your injury as quickly as possible, without compromising the quality of treatments you will be receiving. We adjust our therapy programs to meet your goals.
We get you in for treatment quickly, usually within a few days, and work hard to get you back to enjoying life as quickly as possible. In fact, in some cases just a few 30-minute therapy sessions is all it takes.
Including Your Doctor:
Your Doctor Is Always Our Partner
It takes a team approach to high quality health care. That is why we never take your doctor out of the equation.
Burnaby Physiotherapy And Hand Therapy provides clear and consistent reporting to your doctor. Reporting may include areas such as results achieved, detailed assessment of problem, treatment by physiotherapist, and future treatment options.
We Help You Get Well & Stay Well.
But the treatment doesn’t stop in our office. We may provide you with exercises to do at home on a regular basis to help control your symptoms and protect reoccurrence of injury in the years ahead. Although we will continue to be a resource, you will be in charge of practicing the strategies and exercises you’ve learned as part of an ongoing home program and maintain a good quality of life.
Ready to feel your best again? Schedule Your No-Obligation Appointment Today.
You’re In Good Hands At Burnaby Physiotherapy And Hand Therapy
Healthcare Solutions To Get Well And Stay Well
Burnaby Physiotherapy And Hand Therapy uses many therapy options to ensure an optimal approach to your care. You will experience a variety of gentle therapy solutions that can help reduce pain, strengthen, add flexibility, improve joint range, and more. Some of our services include:
- Massage Therapy
- Arthritis Management
- Chronic Condition Management
- Hand Therapy
- Occupational Therapy
- Pediatric TX (3 yrs +)
- Sport Injury Rehabilitation
- TMJ/ TMD
- Work Conditioning / Hardening
- Vertigo/Epley Maneuver/Dix-Hallpike
Accessible and Affordable Therapy
We take care of the paperwork so you don’t have to
Insured or not, we will work to help make your therapy accessible and affordable. Whether you require services or products as part of your treatment, we will assist you with direct billing or paperwork completion. At Burnaby Physiotherapy And Hand Therapy, we accept a variety of insurance plans and payment types. We currently accept:
- Motor Vehicle Accident Insurance
- Health Benefit Plan
- Government Insurance
- Work Injury Insurance
- Self Pay (Cash/Debit/Credit/Cheque)
- No Obligation
Payment Methods Accepted
- VISA / Mastercard
Important Coverage Information:
Employer Extended Health Plans / Benefits
We direct bill your extended health plan.
Many extended health benefits plans include physiotherapy coverage. Our team is happy to help you navigate your insurance plan coverage. While not necessary, we suggest contacting your plan provider to find out:
- If a doctor’s referral is required in order for treatment to be covered.
- How claims are handled, do they offer direct billing or will you have to complete and submit paperwork.
Not sure what your coverage is? Our team is happy to help. At your initial assessment, we can contact your insurance company to find the details of your coverage.
Motor Vehicle Accident Coverage / ICBC
We direct bill the Insurance Corporation of British Columbia (ICBC) for you.
You are entitled to accident benefits coverage if you have been injured in an motor vehicle accident, regardless of whether you are at fault or not. You do not need a doctor’s referral if the accident happened recently and/or you have not had any previous treatment. Our clinic team will contact your adjustor to find out what coverage you will have. To be eligible for ICBC coverage you must meet certain requirements, for detailed information, please visit http://www.icbcclaiminfo.com/node/47.
No prior approval is needed if you are covered by ICBC and your treatment is under the established limit of 20 visits. However, you will need to report your claim to ICBC, for more information on claiming visit the ICBC website. Be sure to provide our clinic team you’re your ICBC claim number and your adjustor’s name and phone number to begin treatment.
We direct bill the WorkSafeBC (WSBC) for you.
Burnaby Physiotherapy And Hand Therapy is a WorkSafeBC approved physiotherapy provider in the WorkSafeBC Physiotherapy Network (WCB). Our team will guide you through the entire WorkSafe BC (WSBC) claim process. We take care of everything for you, including billing, reporting, care extension approvals, product coverage requests, and communicating with your employer. WSBC coverage is available for both therapy and supplies (like ointments, exercise bands, and heat and ice packs). Products like braces, canes, or other mobility devices may require special approval from WSBC; our team can help request coverage for those items.” While a doctor’s referral is not required to start treatment, you will require a doctor’s medical report to start your WSBC claim.
Blue Cross Billing
We will bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of:
- Royal Canadian Mounted Police (RCMP)
- Department of National Defense (DND)
- Canadian Forces
- Veterans Affairs
For any treatments partially covered, you will be asked to pay the difference at each visit.
Schedule your no-obligation appointment today to get well and stay well.
Burnaby Physiotherapy And Hand Therapy Team Members
Our trusted clinic team members
Edmund Ngo - Physiotherapist
MPT, CAFCI,CGTTP, BSc.Kin
Ed graduated from the University of Alberta Masters of Science in Physical Therapy and a Bachelors of Science in Kinesiology (Distinction) programs. During his studies, Ed worked as a personal fitness trainer and coach with the City of Edmonton and the YMCA of Edmonton. He has completed his CSEP-CPT, and YMCA Individual Conditioning Level II, and brings a solid background in general health and wellness to the pt Health team. Ed has worked in multiple settings including acute care, long term care and private practice. His areas of interest include myofascial releases, dry needling, taping, and functional strengthening. Ed is consistently advancing his education and skill set. He has completed both level II upper and lower quadrant manual therapy components and acquired his G.T.T (Gokavi Transverse Technique) and Acupuncture certificates.
Cameron Wong - Physiotherapist
With an unyielding interest in sports and health, Cameron knew that Physiotherapy was the perfect fit. Originally from Vancouver he traveled abroad to realize his passion earning a Doctorate of Physiotherapy in 2015 from the University of Melbourne in Australia.
While in Australia, he also worked as the head PT/sports trainer for under 18s and over 40s Australian football teams. His 3-year experience overseas has opened his mind to an array of treatment styles from different mentors. He understands that each treatment should be tailored to the individual and is excited to be able to apply his experience to provide you with the best care.
When Cameron isn’t helping people feel their best, he enjoys playing football, hockey, volleyball, and snowboarding as well as adventuring to hike and camp in beautiful BC’s mountains. The coffee addict in him also drives him to explore the city in search for Vancouver’s best espresso.
Dante Li - Massage Therapist
Dante Li is a massage therapist registered with CMTBC. He held a Bachelor of Science degree and had strong understanding in human anatomy and kinesiology. Being an engineer with high standard and precision in the past, he treated every patient accurately and effectively. His approaches to massage therapy are mainly therapeutic, involves Deep Tissue, Myofascial Release, Trigger Point, Joint Mobilization Techniques. In addition to that, Dante has also done many researches and studies in manual osteopathy field. He is fluent in English and Mandarin.
Tuan Son (Jeison) Le - Massage Therapist
Jeison proudly hails from WCCMT’s 3000-hr Registered Massage Therapy program. With a background in Human Kinetics, Jeison grew infatuated with human anatomy while studying at Langara College. He finally discovered his calling in life after finding his way to West Coast College of Massage Therapy.
When he isn’t treating patients using myofascial release techniques, joint play and trigger point release therapy, Jeison is a fitness enthusiast with a disciplined training regiment. Alongside pt Health, Jeison has been able to widely spread one of his most ardent ambitions: Facilitating good health in good people.
Natalie Lavie - Certified Hand Therapist - PT
Since graduation from university with Bachelor in Physiotherapy in 2000, Natalie has been striving to broaden her knowledge and gain experience in various fields of the Art of Physiotherapy such as fitness, biomechanics, manual therapy and vestibular disorders, to name a few. In the recent years she found a special interest in Hand Therapy. As her interest in hands grew into passion, she has gradually shifted the focus and the caseload towards the upper extremity patients. She started working exclusively as a Hand Therapist in 2010 and in 2012 she completed all the HTCC requirements and successfully passed the examination to become a Certified Hand Therapist.
Natalie lives and works in Burnaby. She enjoys outdoor activities and spending time with her family.
Darren Chuang - Physiotherapist
BSc.PT, CAFCI, CGIMS, CGTTP
After graduating from physiotherapy school at the University of Western Ontario in 2003, Darren has enjoyed rehabilitation program & private practice in Vancouver. He is trained and certified in manual therapy, rehabilitation, acupuncture (CAFCI), IMS (Intra-muscular stimulation), and GTT (Gokavi Transverse Technique). Darren is also serving as a clinical team manager for three clinics in BC, to mentor/oversee as well as facilitate the collaboration of physiotherapist with a diversity of other health care practitioners as a client-centered clinical team. In addition to his manager role, he enjoys his part-time private practice caseload between Burnaby/Atlas Physiotherapy Clinic.
On a personal note, Darren is a photographer as well as a foodie who enjoys various dining experience during his spare time.
Diana Marshall Matthews - Certified Hand Therapist - OT
Diana attended McMaster University in Ontario and completed her Bachelor of Physical Education in 1991, and her Bachelor of Health Sciences in Occupational Therapy in 1994. She worked in the United States for six years as a traveling therapist doing general occupational therapy before attending Texas Woman’s University in Houston for a hand therapy fellowship in April 1999. She moved to Vancouver in 1999 and started working in Surrey at the Guildford Physiotherapy and Hand Injury Clinic, treating traumatic and post-surgical hand, wrist and elbow injuries from August 1999 to June 2009. Diana wrote and passed her CHT exam in November 1999, and she has been a Certified Hand Therapist ever since. She moved to Sydney, Australia in August 2009 and started working at the North Shore Hand Injury Clinic in St Leonards, a suburb of Sydney, treating hand, wrist and elbow injuries in the pediatric and adult population. She returned to Vancouver in 2014 and started working for PT Health in April, first at their Burnaby location before switching to her current position at the Richmond location. She also works at VGH in a casual position in the outpatient hand therapy department.
Ashwini Sareshmi - Patient Coordinator
Hailing from the tropical islands of Fiji, Ashwini has recently made Burnaby her new home. She graduated from MTI Community College with a Diploma in Medical Administrative Assistant/Medical office Assistant in 2011. An ambitious and goal-oriented individual, she intends to go back to school for a Technical Medical degree as a Radiology/Ultrasound Specialist.
In her free time, Ashwini enjoys visiting new countries, sightseeing and immersing herself in other cultures. She maintains an active lifestyle by doing yoga and group fitness classes.
She has been manning the front desk for Burnaby Physiotherapy and Hand Therapy for over 4 years. She is our go-to for any questions, comments or concerns related to caseload, schedules, coverage, etc. Likely to be the first face you see as you walk into our Burnaby office (if you’re a morning person), Ashwini is eagerly waiting to make your acquaintance and get you started on all of your physio, massage and hand therapy needs.
Justin Shing - Physiotherapist
Bachelor of science (Kinesiology), Masters of physiotherapy
Justin completed his Master of Physiotherapy degree at the University of Sydney. Prior to that, he graduated from Simon Fraser University with a degree in Kinesiology and worked as a Kinesiologist for several years in Vancouver. In Sydney, Justin worked in a fast paced sports physiotherapy clinic and a rehabilitation hospital. He worked alongside patients who sustained sports-related injuries, motor vehicle injuries, work-related injuries, and rehab post-operatively.
Justin believes that an effective physiotherapy program needs to be customized to the patient. During his time in Australia, Justin learned different treatment styles from various mentors and is excited to use this knowledge to help his patients on their path to recovery.
In his spare time, Justin enjoys playing and watching a variety of sports. Justin participates in volleyball and ultimate frisbee leagues. He can also be found snowboarding, hiking and camping. While participating in many sports, Justin has had his fair share of injuries and experienced firsthand how physiotherapy can be an effective form of recovery as well as injury prevention.
Chanel Gonzales - Physiotherapy Support Personnel
Chanel graduated from Trinity Western University with a Bachelor’s degree in Human Kinetics. She has had experience as a volunteer in figure skating for Special Olympics B.C, and as a volunteer at Richmond Physiotherapy clinic last Summer. Chanel plans to go back to school and complete a Diploma in Disability Management in the hope’s of further expanding her career. She says that the best part about being a Kinesiologist is having the opportunity to help others as best as she can. On her spare times she loves to bake and enjoys socializing with family & friends.