Hagersville Physiotherapy and Rehabilitation - pt Health
Services:
Physiotherapy, Chiropractic Care, Massage Therapy, Acupuncture
View All Services
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Clinic Overview
Hours of Operation
| Monday: | 08:00 AM-06:30 PM |
| Tuesday: | 09:00 AM-01:00 PM |
| Wednesday: | 08:00 AM-06:30 PM |
| Thursday: | 01:00 PM-06:30 PM |
| Friday: | 08:00 AM-01:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
Coverage Options
- Motor Vehicle Accident Insurance
- Health Benefit Plan
- Work Injury Insurance
- Self Pay (Cash/Debit/Credit/Cheque)
- No Obligation
Languages Spoken
EnglishParking
- Street Parking
Our Services
Our services are covered by most extended health insurance companies.
Not sure if you're covered? No problem. We can help you find out.
Just call us at
(905) 768-9511
Physiotherapy
Custom physiotherapy treatment plans include therapies such as exercise, manipulation, stretching, soft tissue massage, ultrasound electrotherapy or acupuncture.
Chiropractic Care
Chiropractors provide diagnosis, treatment & preventive care for spine, pelvis, nervous system & joints. Find relief from back/neck pain, headaches, arthritis.
Massage Therapy
Help reduce pain, improve motion & health with a variety of massage techniques including relaxation, therapeutic, sports injury, deep tissue & trigger point.
Acupuncture
Acupuncture therapy has shown to be an effective treatment for pain (acute and chronic), sciatica, arthritis, headaches, digestive problems, abdominal problems.
Custom Bracing
Professionally fit, or custom braces support uneven & unstable joints working to align joints, increase movement & remove instability.
Neurological Rehabilitation
Neuro rehab uses specific therapeutic exercises to improve balance, coordination, strength, flexibility, cardiovascular function and mood following life altering injuries like spinal injury or brain damage.
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Orthotics (gait scan equipped)
Orthotics correct poor foot biomechanics by supporting the foot, bones & joints, correcting dysfunction, improving strength, relieving lower back pain.
Orthotics
Orthotics correct poor foot biomechanics by supporting the foot, bones & joints, correcting dysfunction, improving strength, relieving lower back pain.
Children's Physiotherapy
Tailored to the unique physiology of children and their changing bodies. Pediatric or Children’s physiotherapy is customized and dedicated care for children 3 years and above.
TMJ/ TMD
Get relief from jaw pain, clicking, restriction, and locking. TMJ physiotherapy aims to reduce swelling, muscle spasms, and pain while restoring function and addressing underlying causes.
Vestibular Rehab
Custom treatment plans aim to retrain the brain to recognize and interpret signals from the vestibular system. Ease symptoms of vertigo, dizziness, balance issues, and more.
Prenatal Massage
Tailored specifically to the needs of pregnant people, prenatal massage aims to relax tense muscles, improve circulation, increase mobility and ease pregnancy related pain.
Concussion Management
Interdisciplinary team of health-care professionals collaborate to provide integrated care to help you recover from a concussion, and relieve concussion symptoms.
Mechanical Traction
Learn more about our services here.
Welcome to pt Health – Hagersville Physiotherapy
Helping Hagersville residents feel their best since 2007.
At pt Health – Hagersville Physiotherapy you can expect:
- Results: Proven, one-to-one, evidence-based therapy
- Coverage Options: Covered by most insurance plans
- Custom Treatment Plans: Customized treatment plans will help you reach your rehabilitation goals.
- Short & Long Term Relief: We focus on the root cause of your pain, not just symptoms
- Flexible Scheduling: Convenient scheduling around work and home obligations
- Prevention Strategies: We show you how to keep pain from coming back – on your own
- Experienced Clinicians: Licensed clinicians who genuinely care about reaching your goals
When you choose pt Health – Hagersville Physiotherapy you will find experienced physiotherapists and massage therapists and chiropractors who work together to ensure optimal care for your painful injury.
Located at 19 King St W, pt Health – Hagersville Physiotherapy recognizes the differences in shapes, sizes, strengths and degrees of injury amongst all of our patients and designs sensible rehabilitation programs that help our patients reach their personal rehabilitation goals. Whether it is pain relief or recovery from an injury, we will provide therapy options that can help you play an active role in achieving your goals. We are a multidisciplinary clinic, by working together as a team, all clinicians are in constant communication with each other in order to ensure that each patient receives the most effective treatment possible.
We successfully treat many conditions and injuries through a variety of effective therapy options.
Early Intervention Can Help Prevent Lifelong Chronic Pain
Early intervention is critical to a speedy recovery. Research has proven that people who seek therapy early after an injury have shorter recovery periods and are 8 times less likely to develop chronic pain.*
pt Health – Hagersville Physiotherapy can help you feel your best. Schedule your appointment today using the form, or give us a call and put pt Health – Hagersville Physiotherapy the full spectrum of advanced rehabilitation services to work for you.
*Study by the Department of Occupational Medicine at the Orebro Medical Centre.
Services
Hagersville Physiotherapy And Rehabilitation Pt Health uses many therapy options to ensure an optimal approach to your care. You will experience a variety of gentle therapy solutions that can help reduce pain, strengthen, add flexibility, improve joint range, and more. Some of our services include:
Physiotherapy
Custom physiotherapy treatment plans include therapies such as exercise, manipulation, stretching, soft tissue massage, ultrasound electrotherapy or acupuncture.
Chiropractic Care
Chiropractors provide diagnosis, treatment & preventive care for spine, pelvis, nervous system & joints. Find relief from back/neck pain, headaches, arthritis.
Massage Therapy
Help reduce pain, improve motion & health with a variety of massage techniques including relaxation, therapeutic, sports injury, deep tissue & trigger point.
Acupuncture
Acupuncture therapy has shown to be an effective treatment for pain (acute and chronic), sciatica, arthritis, headaches, digestive problems, abdominal problems.
Custom Bracing
Professionally fit, or custom braces support uneven & unstable joints working to align joints, increase movement & remove instability.
Neurological Rehabilitation
Neuro rehab uses specific therapeutic exercises to improve balance, coordination, strength, flexibility, cardiovascular function and mood following life altering injuries like spinal injury or brain damage.
Orthotics (gait scan equipped)
Orthotics correct poor foot biomechanics by supporting the foot, bones & joints, correcting dysfunction, improving strength, relieving lower back pain.
Orthotics
Orthotics correct poor foot biomechanics by supporting the foot, bones & joints, correcting dysfunction, improving strength, relieving lower back pain.
Children's Physiotherapy
Tailored to the unique physiology of children and their changing bodies. Pediatric or Children’s physiotherapy is customized and dedicated care for children 3 years and above.
TMJ/ TMD
Get relief from jaw pain, clicking, restriction, and locking. TMJ physiotherapy aims to reduce swelling, muscle spasms, and pain while restoring function and addressing underlying causes.
Vestibular Rehab
Custom treatment plans aim to retrain the brain to recognize and interpret signals from the vestibular system. Ease symptoms of vertigo, dizziness, balance issues, and more.
Prenatal Massage
Tailored specifically to the needs of pregnant people, prenatal massage aims to relax tense muscles, improve circulation, increase mobility and ease pregnancy related pain.
Concussion Management
Interdisciplinary team of health-care professionals collaborate to provide integrated care to help you recover from a concussion, and relieve concussion symptoms.
Mechanical Traction
Conditions We Treat
At Hagersville Physiotherapy and Rehabilitation – pt Health, our team has extensive experience and training in treating a variety of different conditions.
If you are experiencing pain from an ankle injury it is important that you get the correct form of treatment. If your ankle injury is not given the proper attention and healed completely, you run the risk of it occurring again or developing a chronic condition.Our approach to physiotherapy starts first by helping you understand your ankle injury as well as implement the necessary rehabilitation steps and bracing (when applicable)that can help correct your ankle problem.To learn more about how we can help your specific ankle injury, consider scheduling a no obligation physio appointment today.
Unfortunately there is no cure for osteoarthritis. Arthritis is a chronic but very treatable disease. Our physiotherapist’s goals are to relieve your pain and to improve or maintain movement of affected joints. Our treatment for OA involves no prescriptions. Our rehab team will provide several options to help manage your symptoms effectively. To learn more about how we can help your specific OA pain, consider scheduling a no obligation physiotherapy appointment today.
Our physiotherapy team designs programs to address a particular back condition and to help you prevent future back pain problems from reoccurring. Physiotherapy treatments focus first on relieving pain, improving your back movement, and fostering healthy posture. There is a great deal of scientific evidence that physiotherapy is beneficial for back pain. pt Health physio clinics are evidence based and use the most current research when developing your treatment plan. We treat: piriformis syndrome, spinal stenosis, degenerative disc disease, disc herniation among other conditions. To learn more about how we can help your specific back injury, consider scheduling a no obligation appointment today.
Non infected bursitis can be treated effectively. Our physio team will apply advanced therapy techniques to help reduce the inflammatory process of bursitis. Electrotherapy, such as ultrasound or shortwave diathermy can also help greatly. Your situation is unique, and so should your treatment be. To learn more about how we can help your bursitis pain, consider scheduling a no obligation physiotherapy appointment today.
Car accident rehabilitation is a specialized type of physiotherapy with a focus on collaboration between pt Health rehab professionals. Our ultimate goal is to fully return you to the physical state that you were in the minute before your car accident occurred. Car accident therapy often requires the care of more than one health care provider and may involve blending such treatments as physiotherapy and massage therapy, for example. Your situation is unique. To learn more about how we can help your specific injury, consider scheduling a no obligation appointment today. Learn more about our physio treatment approach to auto accident whiplash.
The main focus of our treatment is to reduce or eliminate the cause of pressure in the carpal tunnel. We may provide suggestions about the use of healthy body alignment and wrist positions, helpful exercises, and tips on how to prevent future problems. Our physiotherapist may also begin treatments to reduce inflammation and to encourage normal gliding of the tendons and median nerve within the carpal tunnel. Although time required for recovery is different for every patient, as a general rule, you may see improvement in as little as four weeks. Your situation is unique. To learn more about how we can help your specific carpal tunnel injury, consider booking a physiotherapy appointment at a clinic near you.
Acute injuries usually occur suddenly during activities. When you experience an acute injury there are things your pt Health physiotherapist can do to minimize tissue damage and protect from further injury. We help you to manage and recover from your injury sooner. Chronic pain is a broad category that includes many common conditions that affect the soft tissues of the body. At pt Health many nonsurgical treatment approaches are used by our rehabilitation team to reduce the symptoms of chronic pain. Our physiotherapy team gathers detailed information and will evaluate your condition closely. The answers you give along with the results of the examination will guide us in tailoring a unique treatment program that is right for you.
A concussion is known as a type of trauma, or injury, to the brain. In some cases it can result in additional symptoms, including neurological, physical, and emotional. At pt Health, we work with you to successfully recover from a concussion, through such techniques as vestibular rehabilitation, to help retrain the brain to recognize the signals from the vestibular system, proprioception, and vision to help with imbalance.
Balance problems affect over 50% of all adults at some time. A pt Health physiotherapist is trained to treat dizziness and balance issues including: BPPV (benign paroxysmal positional vertigo): an individual feels the environment is moving around them (i.e. spinning). This is related to a dysfunction in the vestibular system. A pt Health physiotherapist can help treat this with a series of maneuvers and exercises that restore normal function for the vestibular system and help the patient regain balance. Your situation is unique. To learn more about how we can help your balance issues, consider scheduling a physiotherapy appointment today.
The elbow is one of those areas that is easy to injure, whether it be from sitting at a desk all day or playing your favourite sport. Because elbow injury is most often linked to overuse, our physiotherapy team will work with you to reduce repeated strains during activity. When symptoms are from a particular sport or work activity, we will observe your style and motion with the activity. Our physiotherapist may suggest ways to protect the elbow during your activities. We also keep the collagen in your tendon from breaking down further. Our overall goal is to help your elbow injury heal as soon as possible. Call pt Health today to learn more about how we can help your specific injury.
Aerobic exercise can be helpful in reducing muscle pain and tenderness. Heat and massage therapy may also be beneficial in some patients. a pt Health physio therapist will assist with education about energy conservation techniques and specific strengthening exercises that may help effectively manage fibromyalgia symptoms.
The foot can be the home of many problems, all of them uncomfortable and tough to deal with. We help treat stress fractures, pulled muscles, torn ligaments and more. Each foot injury is unique. To learn more about how we can help your unique injury, call pt Health physiotherapy today.
A hip injury is one of the most serious injuries a person can suffer through and one that can lead to long-term health problems if not addressed correctly or inevitably prevented. Your pt Health physiotherapist will work with you to regain the stability needed in the hip for balance and walking. Find out how we can help your unique injury, consider booking a no-obligation appointment today.
The knee is a sensitive area of your body and one that is prone to injury doing almost any activity. When you begin a pt Health knee physiotherapy program, our initial treatments will focus on decreasing pain and swelling in your affected knee. Our rehab team may begin range-of-motion exercises, with the goal of helping you swiftly regain full movement in your knee. This may include the use of rotation movements, gentle stretching, and careful pressure applied to the knee. We may also give you exercises to improve the strength of your hamstring and quadriceps muscles. As your symptoms ease and strength improves, we may also provide specialized exercises to improve knee stability. Learn more about how we can help. Book your physio appointment today.
Nonsurgical therapy can optimize the health of your neck and in some cases, prolong the need for surgery. Our physiotherapy programs are often prescribed for 2 to 5 weeks for patients with neck pain, although your recovery time may vary. Our therapy sessions are designed to help ease pain and to improve your mobility, strength, posture, and function. To learn more about how we can help your specific neck injury, consider scheduling a no obligation physio appointment today.
Our treatment may help improve muscle strength, making every day activities important to you easier to achieve. Our approach to neurological rehab first assesses how your muscles are functioning and then we devise a structured rehabilitation program centred around you and your needs. Call or email us today to learn more.
pt Health physiotherapists are experts at assessing, planning, and implementing effective exercise programs for overweight and obese individuals. Your insurance may cover some or all program costs. Discover how we can help with your specific weight loss goals. schedule a no-obligation appointment today.
Patients with osteoporitic bones begin losing their minerals and support capabilities, leaving the skeleton brittle and prone to fractures. The primary goals of our treatment are to educate you on proper posture, introduce safe ways of moving and lifting, and provide you with helpful exercises you can do at home to help prevent a decline in bone mass and prevent fractures. Find out how we can help you by booking a no obligation physiotherapy appointment today.
CTD is a broad health category that includes many common diseases that affect the soft tissues of your body. CTD in itself is not a disease. pt Health helps you understand your condition as well as implement the necessary rehabilitation steps that should be taken for correcting your pain and preventing injury recurrence. Get more information on how we can help you by booking a no obligation appointment.
Plantar fasciitis is a painful condition affecting the bottom of the foot. Nonsurgical management of plantar fasciitis is successful in 90 per cent of all cases. When you begin therapy our physiotherapist will design exercises to improve flexibility in the calf muscles, achilles’ tendon, and the plantar fascia. To learn more about how we can help your plantar fasciitis, consider scheduling a no obligation appointment today.
Post operative treatment can help with recovery from numerous surgeries such as acl reconstruction, frozen shoulder, joint replacement, knee surgery, hip replacement among others. Your situation is unique. To learn more about how we can help with your post op physio, consider scheduling your no-obligation physical therapy appointment today.
Pain in the buttock that radiates down the leg is commonly called sciatica. The most common cause for sciatica is irritation of the spinal nerves in or near the lumbar spine. After evaluating your condition, our physiotherapy team will use various treatments to ease spasm and pain. Discover how we can help your sciatica pain, call or email for your no obligation appointment today.
At pt Health we provide information and tools needed to successfully recover from a shoulder injury and to prevent future injuries from occurring. There are many types of shoulder injuries. To learn more about how we can help with your specific shoulder pain, schedule a no obligation physiotherapy appointment today.
Our staff works with a variety of people with different athletic and sport backgrounds to improve their overall performance and skill, and assist them with successful recovery when sports-related injuries occur. There are many types of sport related injuries. Discover how our physiotherapists can help you.
Sprains and strains are injuries caused by overstretching or tearing of the ligaments and tendons. Strains and sprains have similar signs and symptoms, but differ anatomically. To learn more about how we can help your strain / sprain, consider scheduling a no obligation appointment today.
We look forward to helping you recover from your work related injury. Whether you spend your day at the computer, sitting at a desk, standing or lifting, we can work with you to design a program that will help you avoid or recover from work injuries. Find out how we can help by scheduling a no obligation physiotherapy appointment today.
Personalized Treatment Plan: The First Step to Your Recovery
Our first goal is to reduce the symptoms you’re feeling right now as quickly as possible. We assess and develop a personalized treatment program through means including, but not limited to, advanced exercise prescriptions, manual therapy, and various modalities.
Evaluating Your Condition
To come up with your treatment program, a therapist will gather key information about your condition. Your answers along with the results of an expert examination will guide us in creating a specific type of treatment program to effectively address your specific condition and eventually, to facilitate your healing.
Adjustments to the program are implemented based on your actual progress, or response, to the treatment until your goals are achieved. We pay close attention to your progress. You will receive verbal instruction and hands-on guidance to improve your condition.
Prevention Strategies:
Understanding Your Condition and Implementing Prevention Strategies
A clear understanding of your condition will not only alleviate your concerns, but can also help you understand your condition, to look for and change factors that may be causing your symptoms, and to help you learn how to avoid future problems.
Our therapists may provide tips, specific stretches, and exercises to do at work, or during activities. We recommend changes to help you do your job with less strain and less chance of injury.
As you recover, you will gradually advance in a series of strengthening exercises for the muscles surrounding the affected area which helps patients begin moving easier and lessens the chances of future pain and problems.
How Long It Takes:
Quick Treatments to Let You Work on Your Other Responsibilities
Our goal is to relieve pain and correct your injury as quickly as possible, without compromising the quality of treatments you will be receiving. We adjust our therapy programs to meet your goals.
We get you in for treatment quickly, usually within a few days, and work hard to get you back to enjoying life as quickly as possible. In fact, in some cases just a few 30-minute therapy sessions is all it takes.
Including Your Doctor:
Your Doctor Is Always Our Partner
It takes a team approach to high quality health care. That is why we never take your doctor out of the equation.
Hagersville Physiotherapy and Rehabilitation – pt Health provides clear and consistent reporting to your doctor. Reporting may include areas such as results achieved, detailed assessment of problem, treatment by physiotherapist, and future treatment options.
We Help You Get Well & Stay Well.
But the treatment doesn’t stop in our office. We may provide you with exercises to do at home on a regular basis to help control your symptoms and protect reoccurrence of injury in the years ahead. Although we will continue to be a resource, you will be in charge of practicing the strategies and exercises you’ve learned as part of an ongoing home program and maintain a good quality of life.
Ready to feel your best again? Schedule Your No-Obligation Appointment Today.
Coverage Options
Insurance Options
- Motor Vehicle Accident Insurance
- Health Benefit Plan
- Work Injury Insurance
- Self Pay (Cash/Debit/Credit/Cheque)
- No Obligation
Private Paying Options
- Cash
- Visa/Mastercard
- Debit
- Personal Cheque
- Cheque
Direct Billing
Hagersville Physiotherapy And Rehabilitation Pt Health directly bills insurance companies for you when possible. Call for details.Coverage and Payment Frequently Asked Questions
Find answers to commonly asked payment and coverage questions below. Don’t see your question? A member of our clinic team would be happy to help, call us at (905) 768-9511.Payment Frequently Asked Questions
We accept cash, Visa, Mastercard, Debit, cheque for payment.
Employer Extended Health Benefits Frequently Asked Questions
If you have a dental plan, chances are you also have coverage for many of the services and products we offer at pt Health. You can check with your insurance provider directly or call our team, they’re happy to check for you.
Yes! In the majority of cases we can directly bill your insurance provider. Bring your policy information with you to your appointment.
In most cases we can directly bill your insurance provider. Just be sure to have your policy information ready.
If your insurer does not allow direct billing, you will pay for the full service at the clinic and submit the claim to your insurance company. Our clinic team will assist with your paperwork to make it easier for you.
You do not need a doctor’s referral access care however, some extended health benefits require a doctor’s referral to cover your treatment.
Ontario Health Insurance Plan (OHIP) Frequently Asked Questions
Yes, government funded physiotherapy treatments are available to those who meet certain criteria.
To qualify for OHIP covered physiotherapy you must meet OHIP eligibility criteria and be:
- Age 65 or over
- Age 19 or younger
- Post overnight hospital stay (within in the last 12 months)
- On Ontario Disability Support Program (ODSP) or Ontario Works
- Refugees, other ODSP or Ontario Works without a health card
Motor Vehicle Accident/Collision Frequently Asked Questions
Yes! In the majority of cases we can directly bill your car/auto/vehicle insurance provider.
If you have extended healthcare benefits that cover therapy, auto insurance companies in Ontario require that your claim be placed through your extended health plan first. Any remaining balances for services are then covered by your auto accident insurance plan.
Workplace Safety & Insurance Board (WSIB) Frequently Asked Questions
Yes! We bill WSIB directly for treatments provided. We also complete necessary the forms, progress reports, treatment extensions and communicate with adjudicators, your workplace and other healthcare professionals involved in your treatment.
No, you do not need a doctor’s referral to see a physiotherapist. However, if you sustain a workplace injury, you must contact your workplace immediately to ensure the proper paperwork is completed and that your claim is started.
WSIB provides physiotherapy coverage for workers injured on the job.
Blue Cross Billing Frequently Asked Questions
Yes! We bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of the RCMP.
Yes! We bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of the DND.
Yes! We bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of the Canadian Forces.
Yes! We bill Medavie Blue Cross directly for physiotherapy and massage therapy treatments for members of the Veterans Affairs.
pt Health is a Blue Advantage Provider. Learn more:
Hagersville Physiotherapy And Rehabilitation Pt Health Team
Treating Clinicians
Kyle Dertinger
Physiotherapist - Hon.B.Kin, MSc.PTSpeaks: EnglishKyle started his career with pt Health working as a Kinesiologist in 2009 after graduating with an honours degree in Kinesiology from Wilfrid Laurier University. He furthered his education with a Masters of Science degree in Physiotherapy from McMaster University in 2013. After graduating, Kyle has continued his education in the areas of manual therapy, acupuncture and concussion rehabilitation. He is trained in the use of Instrument-Assisted Soft Tissue Mobilization (IASTM), cupping, and dry-needling. Kyle believes in creating individualized treatment plans to meet the specific needs of the patient. Kyle has most recently completed both the Arthritis Society's Getting a Grip on Arthritis® osteoarthritis and rheumatoid arthritis education program. Kyle stays active playing squash or soccer and enjoys going for hikes on the Waterford rail trail with his dog Cleo.Emma Armstrong
Massage Therapist - RMTSpeaks: EnglishEmma is a Registered Massage Therapist from Jarvis, Ontario. She graduated from Ontario College of Health and Technology in April 2015. She completed her registration exams in July 2015. Emma utilizes General Swedish Massage, Myofascial release, Trigger Point Release, and other techniques to provide a therapeutic approach in her Massage Therapy treatments. Emma also incorporates the use of heated bamboo sticks of varying lengths and diameters. Bamboo sticks are similar to hot stones but offer a more therapeutic aspect. The heated bamboo sticks are used to warm up the tissue and allows Emma to work the tension out of muscles. In her spare time, Emma loves playing baseball, camping with friends and family, and baking yummy desserts.Shawn Engell
Chiropractor - Hon.B.Kin, D.C.Speaks: EnglishShawn graduated from New York Chiropractic College, after which he started working in the Haldimand-Norfolk area. After sharpening his chiropractic skills, he joined the pt Health team in 2011. Shawn's thirst for knowledge shows as he is a fully certified Graston Technique Provider and has recently completed a Masters Degree in Rehabilitation Science at McMaster University. His research interests include the study of the biomechanics associated with spinal manipulation. Shawn enjoys outdoor activities with his family during his spare time.
Support Personnel
Margaret Pepper
Patient CoordinatorSpeaks: EnglishMargaret graduated from Executive Office Administration at Mohawk College. She worked for a large corporation for 30 years doing various jobs and learning many different skills. After this corporation closed she felt she was too young to retire and had always wanted to work in the medical field helping others. She was a patient here at Hagersville and enjoyed the positive work environment of this clinic. Margaret grew up in Haldimand County and has served on the Executive at the Cayuga Figure Skating Club, Hagersville Minor Hockey, Hamilton Girls Hockey and Haldimand Rivercats Girls Hockey. Margaret lives in Hagersville with her husband Robin. She has two daughters, three stepsons, one granddaughter and two grand puppies. Margaret tries to greet all patients with a smile and welcome.
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