Richmond Physiotherapy - pt Health
- 6051 Gilbert Road, 102
Richmond, British Columbia V7C 3V3
Canada (778) 732-1380
- Paid Parking (Validated by Clinic)
- Hours of Operation
- Monday : 8:00 AM-7 PM
- Tuesday : 8:00 AM-7 PM
- Wednesday : 8:00 AM-7 PM
- Thursday : 8:00 AM-7 PM
- Friday : 8:00 AM-7 PM
- Saturday : Closed
- Sunday : Closed
- Languages Spoken
- English, Mandarin, French, Cantonese, Taiwanese, Spanish, Chinese, Filipino
Book an appointment at this clinic
Welcome to Richmond Physiotherapy
Helping Richmond residents feel their best for over 5 years
At Richmond Physiotherapy you can expect:
- Results: Proven, one-to-one, evidence-based therapy
- Coverage Options: Covered by WCB & most insurance plans with minimal out-of-pocket fees
- Efficient Recovery: We get you back to enjoying a pain-free life as quickly as possible
- Short & Long Term Relief: We focus on the root cause of your pain, not just symptoms
- Flexible Scheduling: Convenient scheduling around work and home obligations
- Prevention Strategies: We show you how to keep pain from coming back – on your own
- Experienced Clinicians: Licensed clinicians who genuinely care about reaching your goals
- No Wait List: Access to therapy in under 48 hours – normally same day
We also offer a convenient no-obligation appointment option so you can learn more about how we can help with no commitment.
When you choose Richmond Physiotherapy you will find experienced staff who work together to ensure optimal care for your painful injury.
Located on Gilbert Road, Richmond Physiotherapy recognizes the differences in shapes, sizes, strengths and degrees of injury amongst all of our patients and designs sensible rehabilitation programs that help our patients reach their personal rehabilitation goals. Whether it is pain relief or recovery from an injury, we will provide therapy options that can help you play an active role in achieving your goals. We are a multidisciplinary clinic, by working together as a team, all clinicians are in constant communication with each other in order to ensure that each patient receives the most effective treatment possible.
We successfully treat many conditions and injuries through a variety of effective therapy options. Click on the “condition” tab above to learn more about therapy options.
Early Intervention Can Help Prevent Lifelong Chronic Pain
Early intervention is critical to a speedy recovery. Research has proven that people who seek therapy early after an injury have shorter recovery periods and are 8 times less likely to develop chronic pain.*
Richmond Physiotherapy can help you feel your best. Schedule your no-obligation appointment today using the form to the right, or give us a call and put Richmond Physiotherapy full spectrum of advanced rehabilitation services to work for you.
*Study by the Department of Occupational Medicine at the Orebro Medical Centre.
Conditions We Treat
At Richmond Physiotherapy, our team has extensive experience and training in treating a variety of different conditions.
Personalized Treatment Plan: The First Step to Your Recovery
Our first goal is to reduce the symptoms you’re feeling right now as quickly as possible. We assess and develop a personalized treatment program through means including, but not limited to, advanced exercise prescriptions, manual therapy, and various modalities.
Evaluating Your Condition
To come up with your treatment program, a therapist will gather key information about your condition. Your answers along with the results of an expert examination will guide us in creating a specific type of treatment program to effectively address your specific condition and eventually, to facilitate your healing.
Adjustments to the program are implemented based on your actual progress, or response, to the treatment until your goals are achieved. We pay close attention to your progress. You will receive verbal instruction and hands-on guidance to improve your condition.
Understanding Your Condition and Implementing Prevention Strategies
A clear understanding of your condition will not only alleviate your concerns, but can also help you understand your condition, to look for and change factors that may be causing your symptoms, and to help you learn how to avoid future problems.
Our therapists may provide tips, specific stretches, and exercises to do at work, or during activities. We recommend changes to help you do your job with less strain and less chance of injury.
As you recover, you will gradually advance in a series of strengthening exercises for the muscles surrounding the affected area which helps patients begin moving easier and lessens the chances of future pain and problems.
How Long It Takes:
Quick Treatments to Let You Work on Your Other Responsibilities
Our goal is to relieve pain and correct your injury as quickly as possible, without compromising the quality of treatments you will be receiving. We adjust our therapy programs to meet your goals.
We get you in for treatment quickly, usually within a few days, and work hard to get you back to enjoying life as quickly as possible. In fact, in some cases just a few 30-minute therapy sessions is all it takes.
Including Your Doctor:
Your Doctor Is Always Our Partner
It takes a team approach to high quality health care. That is why we never take your doctor out of the equation.
Richmond Physiotherapy provides clear and consistent reporting to your doctor. Reporting may include areas such as results achieved, detailed assessment of problem, treatment by physiotherapist, and future treatment options.
We Help You Get Well & Stay Well.
But the treatment doesn’t stop in our office. We may provide you with exercises to do at home on a regular basis to help control your symptoms and protect reoccurrence of injury in the years ahead. Although we will continue to be a resource, you will be in charge of practicing the strategies and exercises you’ve learned as part of an ongoing home program and maintain a good quality of life.
Ready to feel your best again? Schedule Your No-Obligation Appointment Today.
You’re In Good Hands At Richmond Physiotherapy
Healthcare Solutions To Get Well And Stay Well
Richmond Physiotherapy uses many therapy options to ensure an optimal approach to your care. You will experience a variety of gentle therapy solutions that can help reduce pain, strengthen, add flexibility, improve joint range, and more. Some of our services include:
- Massage Therapy
- Hand Therapy
- Pediatric TX (3 yrs +)
- Sport Injury Rehabilitation
- Vestibular Rehab
- Arthritis Management
- Chronic Condition Management
- Work Conditioning / Hardening
Accessible and Affordable Therapy
We take care of the paperwork so you don’t have to
Richmond Physiotherapy services are covered by most health care plans; most pay 80-100% of the fees. If you have a dental plan, chances are you also have coverage for most of the services and products we offer at Richmond Physiotherapy. We currently accept:
- Extended Benefits
- Work Injury
- No Obligation
- Government Funding
- Motor Vehicle Accident
Payment Methods Accepted
- VISA / Mastercard
Important Coverage Information:
Motor Vehicle Accident Coverage
We direct bill your auto insurance plan.
If you have extended health care benefits that cover therapy, auto insurance companies in British Columbia require that your claim be placed through your extended health plan first. Any remaining balances for services are then covered by your auto accident insurance plan. On your first visit, you may be asked to provide information about your extend health plan.
If you do not have an extended health care benefits which covers therapy, your treatments may be billed directly through your auto accident insurance company.
Workers Compensation Board (WCB) – Billed Directly
We bill directly to WCB for you.
WCB provides physiotherapy coverage for workers injured on the job. We bill WCB directly for treatments provided, complete necessary forms, progress reports, treatment extensions and communicate with adjudicators, your workplace and other healthcare professionals involved in your treatment. Our team can help you navigate through any WCB paperwork that you may be unsure about.
Blue Cross Billing
Richmond Physiotherapy will bill Blue Cross directly for physiotherapy and massage therapy treatments for members of
- Canadian Forces
- Veterans Affairs
For any treatments partially covered, you may be asked to co-pay the difference at each visit.
For more details about treatment fees, contact our helpful administrative team with any questions you may have about your payment options.
Schedule your no-obligation appointment today to get well and stay well.
Richmond Physiotherapy Team Members
Our trusted clinic team members
Chanel Gonzales - Physiotherapy Support Personnel
Chanel graduated from Trinity Western University with a Bachelor’s degree in Human Kinetics. She has had experience as a volunteer in figure skating for Special Olympics B.C, and as a volunteer at Richmond Physiotherapy clinic last Summer. Chanel plans to go back to school and complete a Diploma in Disability Management in the hope’s of further expanding her career. She says that the best part about being a Kinesiologist is having the opportunity to help others as best as she can. On her spare times she loves to bake and enjoys socializing with family & friends.
Greta Aguirre - Patient Coordinator
Greta became a part of the ptHealth family with an extensive background in customer service ranging from the restaurant industry in Richmond, ESL teacher in her native Mexico and on-board Princess Cruises out in the Caribbean seas. She eagerly joined the Richmond Physiotherapy team and has been enjoying learning every aspect of physical therapy along the way.
Greta became head patient coordinator at Richmond Physio in the summer of 2014 and has played a key role in the patient’s recovery journey alongside the therapists.
Weekends are enjoyed with her boyfriend scouting the next best seafood places in town and church with family on Sundays.
Greta looks forward to meeting you and working her magic behind the desk and phone to help you get well and stay well
Alice Chuang - Patient Coordinator
Alice is a recent graduate from the University of British Columbia with a Bachelor of Arts degree. Her bubbly personality and interest in health care blended well with PT Health culture. She was excited about her opportunity to join the PT team and was hoping on board to provide the best of the best patient care service she could to patients at the clinic. She currently works at both the Atlas Physiotherapy and Richmond Physiotherapy. Due to her avid interest in foreign languages she has been able to provide assistants to patients from a cultural variety of backgrounds.
Alice has high hopes to become a legal administrative assistant one day, therefore she is planning on going back to school to study some more. Her love for working in the office setting may be dull to some, but to her its rather fun. Besides working and schooling, Alice enjoys spending her time at the fitness gym on a daily basis. She needs her daily dose of exercise and jogging when ever she has time.
Patrice Kong Ting Lun - Physiotherapist
Patrice is a physical therapist and graduated from the University of Alberta in 2010. His passion is for making people better as quickly as possible. His treatment philosophy is based on a mixture of manual
therapy, dry needling (IMS), corrective exercises and taping. Patrice believes that doing the right treatment at the right time is key. To do this properly, a continually investigative approach is needed. Patrice believes that improvements and change within a treatment should be the goal at every session. Nothing makes him more happy than being able to discharge a client successfully.
Michelle Mackay - Massage Therapist
Michelle Mackay graduated in 2005 from West Coast College of Massage Therapy in New Westminster. She has been employed by Broadway Station Wellness from 2005-2012. Michelle Mackay is currently working in Ladner Limberup Physiotherapy as well as Richmond Physiotherapy of the PT Health team. Michelle has been trained in Deep tissue therapy, Cranial Sacral Therapy, ICBC rehabilitation, Pregnancy massage, trigger point therapy, hot stone therapy as well as osteopath techniques. Michelle`s focused the majority of her practice working with ICBC as well as MSP. Her primary interest is working with ICBC related injuries as well as work related injuries.
Diana Marshall Matthews - Certified Hand Therapist - OT
Diana Matthews obtained her Bachelor of Physical Education in 1991, and Bachelor of Health Sciences (Occupational Therapy) in 1993, both from McMaster University. She worked all over the United States as a traveling therapist practicing general occupational therapy from 1994-1999. Diana did a fellowship in hand therapy at the Texas Women’s University in Houston, Texas in early 1999, and started working exclusively in hand therapy at a private clinic in Surrey, BC thereafter. She wrote and passed her CHT exam in late 1999. After 10 years at the Surrey clinic, Diana moved to Sydney, Australia, where she worked in a hand clinic located in a private hospital from 2009 – 2014. Diana returned to Canada in early 2014 and has been working since then for PT Health at both the Burnaby and, more recently, the Richmond hand therapy locations.
Andrew Tam - Physiotherapist
Andrew graduated with a Master in Physiotherapy on the Dean’s Honors List from the Hong Kong Polytechnic University. During his studies, Andrew earned a full clinical scholarship to work at the University of Alberta’s private physiotherapy clinic, where he treated clients with chronic conditions as well as athletes with sports injuries. Before returning to Vancouver, Andrew gained valuable experience in Hong Kong’s public hospital and community rehabilitation settings. In addition to being a registered Physiotherapist in Canada and Hong Kong, he is a certified Level 1 Fascial Stretch Therapist. Andrew believes in integrating manual therapy, modalities and therapeutic exercise for effective rehabilitation. Andrew is a member of the Vovinam Martial Arts and Lion Dance Team and regularly trains and performs. He also enjoys playing tennis, basketball, and has 15 years of classical violin and piano training.
Amy Tu - Physiotherapist
Amy completed her Masters of Physical Therapy degree from the University of British Columbia after obtaining her Bachelors of Science degree with a focus on kinesiology and nutrition. Amy is passionate about helping people return to pain free movement and to discover their physical potential. She believes in an individualized treatment approach using a balance of manual therapy, exercise and education to allow patients to reach their goals and become independent with self-management.
Amy has completed her Level I exam in Manual and Manipulative therapy and is certified in functional movement screening. She is a lifelong learner and intends to pursue her orthopaedic levels and certification for dry needling.
When she’s not at work, you can likely spot her in the gym where she is working on perfecting her barbell and kettlebell techniques!